Johari, Roslah, and Zainab A.N. “IDENTIFYING WHAT SERVICES NEED TO BE IMPROVED BY MEASURING THE LIBRARY’S PERFORMANCE”. Malaysian Journal of Library and Information Science 12, no. 1 (September 23, 2017): 35–53. Accessed July 16, 2024. https://jati.um.edu.my/index.php/MJLIS/article/view/6986.