JOHARI, R.; A.N., Z. IDENTIFYING WHAT SERVICES NEED TO BE IMPROVED BY MEASURING THE LIBRARY’S PERFORMANCE. Malaysian Journal of Library and Information Science, [S. l.], v. 12, n. 1, p. 35–53, 2017. Disponível em: https://jati.um.edu.my/index.php/MJLIS/article/view/6986. Acesso em: 16 jul. 2024.